CHECKING AUTHENTICITY ONLINE

Before proceeding on this page, I want to clear up any confusion and point out that this generic reply from Moncler:
...is not confirmation that the product you just checked is authentic. It simply acknowledges that you checked the code, and it is sometimes followed by an email from Moncler stating that the product is not authentic. Never confuse this message with actual confirmation of authenticity.

When it comes to checking a Moncler authenticity code online, it's my opinion that their code checking system is not necessarily a reliable way to determine authenticity, simply because too many fakes use genuine codes copied from an original. Moncler has taken steps to try to track the use of their authenticity codes, but copied codes will still register as authentic initially, until Moncler has detected possible suspicion with the code. There is more information about this below. When it comes to the authenticity tag system, there really is no perfect solution to the issue of copied codes.

If you have ever contacted Moncler about the authenticity of an item, keep in mind that the answer you may get is not necessarily reliable. It's unbelievable that an expensive designer clothing company would rely on inexperienced employees to authenticate their products but on many occasions, they have deemed a fake to be genuine or vice-versa. My guess is that they lost many of their experienced brand experts in the last several years.

Here is just one example of photos that were sent to Moncler and the reply from their client service department:
Anyone who knows the least bit about Moncler authenticity would be able to tell that the above item is fake. My guess is that the client service worker is simply checking the authenticity code in their database to make sure it matches the item with no regard for the accuracy of the item.


All Moncler jackets produced since 2009 (some since 2008) will contain an authenticity tag, each having its own unique code that matches to that item and ONLY that item. No two genuine Moncler items will ever have the same authenticity code. All codes can be checked on Moncler's website.

When scanning a QR code with a smart phone or similar device, there is no guarantee of authenticity just because the scan takes you to Moncler's website. Most QR code images are copied from an original and in such a case, the scan WILL take you to Moncler's website despite it being on a fake. A hyperlink within a QR code is simple for anyone to create and is never proof of authenticity.

There are 3 types of tags that have been used to date:
Certilogo 2008-2012
 
Small QR code 2013-2015
 
Large QR code 2015/2016-present
 
The new style of tag with the RFID chip was first used on some shirts and light weight jackets in 2015, and then extended to all of their items in 2016.

IMPORTANT TO NOTE: For 2-3 years, counterfeiters ran rampant with copied authenticity codes where no matter how many times a fake was produced with the same copied code, it registered on Moncler's website because they did not keep track of the number of inquiries on any of their codes.

As of 2018 Moncler has made changes to their online authentication system to help prevent this from happening. Because of these changes, authenticity codes from pre-owned jackets might not register automatically when checked online. Once an authenticity code has been checked more than a few times from different locations based on IP address, they may flag it as suspicious, requiring more information and photos in order to authenticate it.

Keep in mind that if you purchased a Moncler jacket on ebay and Moncler asks for additional information about the jacket, they may decline to provide an answer on authenticity because "ebay is not an authorized seller of Moncler items". To me, this defeats the sole purpose of authenticity tags since the reason they were used in the first place was to prevent the sale and circulation of counterfeits, and their refusal to authenticate items sold on ebay only HELPS sellers of counterfeits.

Although the print on the certilogo tag refers to Certilogo's website, Moncler discontinued using their tags in 2013. Certilogo is now offering authentication of Moncler items containing a Certilogo tag, but for a fee. You can check certilogo codes free of charge on Moncler's website but some of them may not automatically register because they are older and Moncler never kept track of the number of inquiries for each code.


To check an authenticity code, begin by going to code.moncler.com


Moncler's code checker does require an account to be created with an email and password so if you don't have an account, you will need to create one. Once you log in, you will see this screen:
Choose the type of tag that your jacket contains and then key in the code from the tag.


Please note that the information below may or may not be current as Moncler periodically makes changes to their online authentication system.



After entering the code manually or scanning the QR code, one of several possible things may happen:
1. A screen will appear showing the model of jacket that the code belongs to. At this point you need to know the model of jacket you are checking. The model name is always found on a tag inside the jacket. It will be one of these 2 styles of tags:
If the model name that comes up does not match up to the jacket, then the Moncler you have is most likely a fake using a code copied from another jacket. If the model matches up, jacket is probably authentic.
OR
2. A message similar to this will appear. It may be worded differently as Moncler continues to change the workings of their authentication system:
First and foremost, this message DOES NOT necessarily mean the item you are checking is authentic. It's a generic auto-response when you enter a code. Sometimes this screen will be followed by an automated email from Moncler similar to this:
However, sometimes you will not receive an email or any further contact from Moncler. There seems to be no consistency with this. This could be a flaw in Moncler's system or a failure in the mail delivery system.
OR
3. A screen will come up asking for more information about the jacket. The reason this screen appears is because the CODE HAS BEEN FLAGGED FOR BEING CHECKED TOO MANY TIMES and Moncler needs further information to be sure it's not a copied code being used on fakes. First you will be asked where the item was purchased:
If you choose "Physical Store" you will be asked the name of the store. If you choose "Webstore" you will be asked to provide a link to the website. In the next step you will be asked to provide photos of specific parts of the jacket:
While this may seem like a lot to go through, it's the only way for Moncler to give you an accurate answer on authenticity because counterfeiters have run rampant with copied authenticity codes. However, Moncler's refusal to authenticate items purchased on ebay still applies here.
OR
4. This message will appear:
This message indicates that the code entered does not exist in their system. This could be due to it being a fake code on a fake jacket, or in some cases, it could be an error in their database. When in doubt, click the button to provide more information.

OR
5. This might happen:
This message indicates a technical problem with their website. It has nothing to do with the authenticity of the code being checked. The only way to rectify this issue is to contact Moncler directly about it.







© 2016 Moncler Expert - All Rights Reserved
Click HERE to contact me